Privacy Policy
Effective Date: September 4, 2026
Rapid Rollout Automated Management (“we,” “us,” “our,” or the “Service”) provides property management software and communication tools designed to help property owners, property managers, tenants, vendors, and other authorized users manage rental properties, maintenance requests, leasing activities, inspections, and related property management operations.
This Privacy Policy explains how we collect, use, store, and disclose information when you use our Service, including our SMS and text messaging services.
Information We Collect
We may collect information that you provide directly to us or that is provided by an authorized property owner or property manager in connection with the management of a rental property.
This information may include:
- Name
- Email address
- Mobile or telephone number
- Property address
- Unit information
- Lease and tenancy information
- Maintenance requests and descriptions
- Maintenance photographs or documents
- Communications between tenants, property managers, owners, and service providers
- Vendor and contractor information
- Property management records
- Other information necessary to provide the Service
We may also collect technical information related to use of the Service, such as device information, IP address, browser information, timestamps, application activity, and system logs.
How We Use Information
We use collected information to operate and provide the Service, including to:
- Manage properties, units, tenants, and leases;
- Process and coordinate maintenance requests;
- Communicate with tenants, property owners, property managers, vendors, contractors, and other authorized parties;
- Send property-management notifications and updates;
- Coordinate maintenance appointments, inspections, repairs, and access to rental properties;
- Maintain records of property-management activities and communications;
- Provide automated and AI-assisted property-management functionality;
- Improve the security, reliability, and functionality of the Service;
- Comply with applicable legal and regulatory requirements.
SMS and Text Messaging
Rapid Rollout Automated Management may use SMS and text messaging to facilitate property-management communications.
Messages may include, but are not limited to:
- Maintenance request confirmations and updates
- Repair scheduling and appointment coordination
- Requests for additional information regarding a maintenance issue
- Property access coordination
- Inspection scheduling and reminders
- Lease or tenancy-related notifications
- Communications between property managers, tenants, and authorized service providers
- Other transactional or informational property-management communications
Message frequency varies depending on property-management activity and the communications necessary to address a particular request or issue.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Recipients may opt out of SMS communications at any time by replying STOP to a message. After opting out, the recipient will no longer receive SMS messages from that messaging program unless they subsequently provide consent again.
Recipients may reply HELP for assistance or contact us using the information provided below.
Wireless carriers are not liable for delayed or undelivered messages.
SMS Consent and Mobile Information
We take the privacy of mobile information and messaging consent seriously.
Mobile information, including mobile phone numbers, SMS opt-in data, and SMS consent, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.
We may disclose information to service providers that perform services on our behalf when necessary to operate the SMS messaging service, such as telecommunications, messaging, hosting, and infrastructure providers. Such providers may only use the information as necessary to provide those services and not for their own marketing purposes.
Service Providers
We may use third-party service providers to help operate the Service, including providers of cloud hosting, database infrastructure, telecommunications, messaging, email, artificial intelligence, analytics, and other technical services.
These service providers may process information only as necessary to provide services on our behalf and subject to applicable contractual and legal obligations.
Our SMS communications may be delivered using Twilio or other telecommunications providers.
Artificial Intelligence and Automated Processing
Certain features of the Service may use artificial intelligence or automated systems to assist with property-management activities.
For example, automated systems may help categorize maintenance requests, summarize communications, identify relevant property or lease information, recommend actions, or assist with coordinating repairs and appointments.
Where appropriate, significant property-management decisions may require review or authorization by a property owner, property manager, or other authorized person.
Information Sharing
We may disclose information when reasonably necessary to provide property-management services. For example, information concerning a maintenance issue may be provided to an authorized contractor or vendor so that the issue can be diagnosed, scheduled, or repaired.
We may also disclose information when required by law, court order, legal process, or governmental request, or when reasonably necessary to protect the security, rights, or property of our users or others.
We do not sell personal information for marketing purposes.
As stated above, mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet-based service or electronic storage system can guarantee absolute security.
Data Retention
We may retain information for as long as reasonably necessary to provide the Service, maintain property-management and business records, resolve disputes, comply with legal obligations, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Choices
You may request access to, correction of, or deletion of certain personal information by contacting us.
Certain information may need to be retained when required for legitimate business, property-management, contractual, or legal purposes.
SMS recipients can withdraw consent to receive text messages at any time by replying STOP.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Service, technology, legal requirements, or business practices.
When changes are made, we will update the effective date shown at the top of this Privacy Policy.
Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Rapid Rollout Automated Management
New Jersey, United States